We are delighted that you have chosen to stay with us while holidaying on the mystical island of Bali.
Arrival time : So that you are able to enjoy your entire treatment, we recommend arriving 15 minutes prior to the commencement of the Spa treatment to allow time for check-in. Arriving late may limit the time of your treatment, regardless of when your treatment starts, the treatment will end on time.
Attire : Guests are welcome to arrive in regular and comfortable attire. We will provide you with a kimono, slippers, disposable underwear and a locker for your personal belongings. If you feel more comfortable please bring your own swim wear but please be aware if you use your own swim wear that some treatments contain products that may cause a permanent stain.
Cancellation policy : The treatments selected are reserved especially for you with one of our trained therapists. Any cancellation notice less than 8 hours from the original appointment will incur a 50% cancellation fee. In the case of no show, the full amount will be charged accordingly. To secure a reservation, a credit card number will be required.
Jewellery and valuables : Jewellery is not to be worn during treatments and we recommend that valuable items are left at home or in the safe in your room. We do provide a locker for personal belongings but please note we take no responsibility for lost or misplaced property.
Menstrual cycle : Our guest Relations will be pleased to assist in choosing a suitable treatment for you. A number of our treatments are not recommended during the menstrual cycle.
Minimum age for spa treatment : Guests must be over 16 years of age to experience a spa treatment. In order to assure a quiet environment children should not be present nor left behind in spa reception.
Photography : We appreciate that you will love your surroundings however to protect everyone’s privacy photography is strictly prohibited in and around the spa.
Pregnancy : Prana Spa offers pregnancy massages designed for a safe experience. We do not like to offend so please do not ask for anything outside our set treatments as they will be refused. The Prana Spa team will be happy to assist with any guidance.
Respect other guests : The Spa environment is one of tranquillity and relaxation, please respect our guest’s right to privacy and a quiet environment, ensure that all cell phones and pagers are turned off once entering Prana Spa.
Smoking : As you have entered a Spa where health and wellbeing is promoted and for the comfort of other guests, smoking is strictly prohibited in and around the Spa.