Appointment : Prana Spa services are very popular and we recommend that a reservation is made in advance to avoid disappointment. Please book your reservation on +628113861761 or Whatsapp.
Being late for the appointment : Arriving late may limit the time of your treatment. Regardless of when your treatment starts, the treatment will end on time to avoid any further delay for following guests.
Cancellation policy : The treatments selected are reserved especially for you with one of our trained therapists. Any cancellation notice less than 8 hours from the original appointment will incur a 50% cancellation fee. In the case of no show, the full amount will be charged accordingly.
To secure a reservation a credit card number will be required.
Gift certificates : Gift certificates can be arranged for the perfect gift or special occasion. All gift certificates are available at our Guest Relations counter and are valid for twelve months from the date of purchase.
In Villa Spa experiences : Some spa treatments can be taken in the privacy of your Villa – simply call us on #321 or #316.
Payment for spa services : Prana Spa accepts cash and majors credit cards and payment is accepted upon check in for your treatment. Our hotel guests may charge spa services and products to their room account.
Transfer service : For guests that are not staying at Impiana Private Villas Seminyak, we offer a free one way transport service to or from the Prana Spa to Kuta, Nusa Dua, Jimbaran and Sanur areas (available on treatments over Rp. 1,500,000). Transfers must originate from the same location and treatments are taken at the same time.